This article delves into 10 new customer experience companies making strides in the industry with advanced technologies. They utilize personalization algorithms to customize interactions based on individual user preferences, improving engagement and satisfaction. By incorporating augmented reality, virtual reality (AR/VR), and omnichannel management, these companies further provide unique, interactive experiences to increase customer participation and brand perception. These companies are reshaping how businesses interact with their consumers, and also pave the way for technological adoption in customer experience.
Continue reading to gain up-to-date and data-driven insights on:
- Profiles of 10 Emerging Customer Experience Companies
- How to Scout New Customer Experience Companies Easily
Key Takeaways
Drawing insights from the Big Data & AI-powered StartUs Insights Discovery Platform that provides data on over 4.7+ million emerging companies globally, we explore the evolving landscape of the customer experience industry. This sector is marked by key trends and a substantial workforce, shaping its future. Here are some key insights at a glance:
- Current Customer Experience Trends: The latest customer experience trends include personalization, immersive technology (AR/VR), omnichannel management, customer journey mapping, and voice of customer (V0C).
- Customer Experience Industry Statistics: The customer experience sector comprises 199K+ organizations worldwide. On average, the industry employs about 143 people in 18K+ new companies founded in the last five years, witnessing 2020 as the average founding year. Moreover, the average funding received by the customer experience industry in the same span is 17.5 million.
- 10 New Customer Experience Companies to Watch:
- Mimin – AI-driven Order Processing
- Auto Zebra – Automotive Customer Journey
- Repayoo – Omnichannel Notification System
- Pulse CX – Unified Customer Experience
- Thrifty AI – AI-powered Digital Humans
- Bluespacelabs – Social Channel Aggregator
- Viewabo – Visual Product Support
- BLUEDOVE – In-Store Customer Experience Measurement
- Kollektive – Online Collaborative Platform
- Calton – Customer Feedback Platform
Meet 10 out of 18K+ New Customer Experience Companies
In this section, we explore the 10 best customer experience companies leveraging AI, real-time analytics, and personalized engagement strategies. They address modern consumer expectations and drive brand loyalty. Their solutions range from advanced data-driven insights to interactive customer support platforms. Each enhances every touchpoint along the customer journey and elevates user satisfaction.
Note on Signal Strength
One of the unique metrics we feature for each company is Signal Strength, a proprietary data point generated by our Discovery Platform. It gauges the extent to which a company’s influence has permeated the global ecosystem of startups, scaleups, and emerging companies. This proprietary metric serves as a valuable guidepost for understanding a company’s standing in the broader market landscape.
1. Mimin
- Founding Year: 2021
- Employee Range: 11-50
- Location: Indonesia
- Signal Strength: Very Strong
- What they do: Mimin optimizes business through conversational commerce, enhancing sales, customer retention, and conversion rates with AI-driven order processing. It offers a dashboard for managing orders from social media, chatbot tools for customer engagement, direct marketing capabilities, and omnichannel messaging for a unified customer experience. The company thus serves industries like FMCG, retail, and healthcare, increasing operational efficiency and business growth through chat-based commerce.
2. Auto Zebra
- Founding Year: 2020
- Employee Range: 11-50
- Location: Switzerland
- Signal Strength: Strong
- What they do: Auto Zebra enhances customer experience for automotive companies by optimizing buying journeys and strengthening business foundations. It offers a psychometric platform for engagement and retention as well as a sales journey scorecard for streamlining the customer journey. Further, the company provides a business optimization framework for simplifying transformation projects, benefitting marketing, sales, and aftersales directors.
3. Repayoo
- Founding Year: 2021
- Employee Range: 2-10
- Location: Lithuania
- Signal Strength: Very Strong
- What they do: Repayoo develops an omnichannel notification system for payment monitoring as well as utilizes AI and machine learning for effective debt recovery, including invoice issuance to payment collection. The company’s services include overdue invoice handling, debt recovery, and debt purchase, ensuring businesses maintain positive client relationships. The process involves client data analysis to optimize communication and recovery strategies. Repayoo’s solutions thus emphasize financial management efficiency without compromising customer relations.
4. Pulse CX
- Founding Year: 2019
- Employee Range: 11-50
- Location: Canada
- Signal Strength: Medium
- What they do: Pulse CX offers a unified customer experience platform focusing on omnichannel access and customer-centric products for enhancing customer service. It enables businesses to integrate communication channels and makes customer interaction management effective. Key features include customer relationship management (CRM), social relationship management, and AI-driven insights. The platform also addresses common industry challenges such as incoherent customer journeys and high customization needs.
5. Thrifty AI
- Founding Year: 2019
- Employee Range: 11-50
- Location: India
- Signal Strength: Very Strong
- What they do: Thrifty AI creates AI-powered digital humans that enhance customer experience by merging online convenience with face-to-face interaction. These digital humans, equipped with AI, offer personalized support as sales assistants. Further, they improve customer satisfaction scores while reducing average handling time and costs. The company’s digital humans support omnichannel interactions across web and metaverse platforms, offering multi-language realistic visual and audio components.
6. Bluespacelabs
- Founding Year: 2019
- Employee Range: 51-100
- Location: India
- Signal Strength: Very Strong
- What they do: Bluespacelabs enhances customer experience through its unified social channel aggregator, Bluwyre, facilitating customer engagements across multiple channels. Bluwyre integrates advanced AI/ML bots for efficient lead generation and customer management. Further, it offers customizable webhooks for rapid deployment and comprehensive customer lifecycle management. The aggregator also supports omnichannel capability and open API integrations, designed for both cloud-based and on-premise solutions. This platform assists businesses seeking to improve brand engagement, revenue, and customer satisfaction metrics.
7. Viewabo
- Founding Year: 2019
- Employee Range: 2-10
- Location: USA
- Signal Strength: Very Strong
- What they do: Viewabo develops an interactive visual product support platform that provides customer service with two main offerings – Viewabo STREAM and Viewabo CAPTURE. Viewabo STREAM provides real-time support, allowing access to a customer’s phone camera for live troubleshooting. On the other hand, Viewabo CAPTURE enables customers to send videos of their issues at their convenience, simplifying the support process. These tools improve satisfaction, ease interactions, and enhance overall customer experiences.
8. BLUEDOVE
- Founding Year: 2019
- Employee Range: 2-10
- Location: Morocco
- Signal Strength: Very Strong
- What they do: BLUEDOVE enhances retail experiences with AI solutions, focusing on personalization, inventory optimization, and sales strategy enhancement. Its platform bridges gaps between headquarters and physical stores by measuring the in-store customer experience, store attractiveness, and marketing performance in real time. The company’s solutions include a real-time reporting tool for sales impact measurement and action plan generation, a no-waiting app for customer convenience, and smart advertising displays tailored to customer demographics. The setup enhances in-store customer experiences and the stores’ catchment area attractiveness.
9. Kollektive
- Founding Year: 2022
- Employee Range: 2-10
- Location: UK
- Signal Strength: Very Strong
- What they do: Kollektive provides an online collaborative platform for incubating startup ideas by facilitating insights sharing within groups. The platform refines customer experiences and develops business models through easy-to-use, one-page canvases. Kollektive’s workflow includes gathering insights, testing assumptions, monitoring launch readiness, finding business models, and optimizing growth. The company also offers tools for defining customer problems, designing experiences, identifying risks, and validating assumptions to build and launch successful business models. It caters to founders, incubators, marketers, and innovators.
10. Calton
- Founding Year: 2021
- Employee Range: 2-10
- Location: Italy
- Signal Strength: Very Strong
- What they do: Calton offers an AI-enabled platform to convert customer feedback into actionable insights. It collects and analyzes reviews, surveys, and social media interactions to enhance customer experience and outperform competitors. The platform also offers tools for real-time customer experience monitoring, competitor benchmarking, and personalized customer engagement strategies. By leveraging natural language processing (NLP), the company identifies trends, sentiments, and improvement areas. Further, it facilitates informed decision-making and targeted actions for business growth.
Quickly Find New Customer Experience Companies
Utilizing a SaaS platform like the Discovery Platform for identifying new customer experience companies provides significant benefits compared to traditional scouting methods:
- Streamlined Efficiency: The Discovery Platform offers advanced tools that streamline the scouting process. It replaces your hours of conventional desk research, saving time and resources in identifying customer experience innovations.
- Access to Real-time Insights: Gain a competitive edge with up-to-date information on the latest trends in the customer experience industry. The platform keeps you informed with near real-time updates on emerging customer experience companies and news, enabling you to make swift and informed decisions.
- Tailored Exploration: Customize your search to focus on specific niches within the customer experience sector, such as AI-driven order processing, omnichannel customer journey, or AI-powered digital humans. The platform’s diverse filtering options allow you to target your scouting efforts precisely, ensuring that you find the most relevant and groundbreaking companies in the field.
Explore All New Customer Experience Companies!
This overview highlights just a few customer experience companies of all 18K+ new companies currently covered by the Discovery Platform. To explore them all, book a personalized demo or download one of our free Industry Innovation Reports for a quick overview.
