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5 Top Virtual Assistant Startups Impacting Customer Service

We analyzed 109 virtual assistant solutions. Visor.ai, ServisBOT, Samim.ai, Claimbot & AlphaBlues develop 5 top solutions to watch out for. Learn more in our Global Startup Heat Map!

Our Innovation Analysts recently looked into emerging technologies and up-and-coming startups working in artificial intelligence (AI). As there is a large number of startups working on a wide variety of solutions, we want to share our insights with you. This time, we are taking a look at 5 promising virtual assistant startups.

Heat Map: 5 Top Virtual Assistant Startups

Using our StartUs Insights Platform, covering 1.116.000+ startups & emerging companies, we looked at innovation in the field of artificial intelligence. For this research, we identified 109 relevant solutions and picked 5 to showcase below. These companies were chosen based on a data-driven startup scouting approach, taking into account factors such as location, founding year, and technology among others. Depending on your specific criteria, the top picks might look entirely different.

The Global Startup Heat Map below highlights 5 startups & emerging companies developing virtual assistant solutions. Moreover, the Heat Map reveals regions that observe a high startup activity and illustrates the geographic distribution of all 109 companies we analyzed for this specific topic.

Virtual-Assistants-Startups-Cross-Industry-Heat-Map-StartUs-Insights-noresize

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Which startups develop the other 104 solutions?

 

Visor.ai – Chatbots For Customer Service

In today’s competitive market environment, differentiation in terms of understanding the customers is key. Advancements in AI, speech, and voice recognition enable product owners to understand their customers’ exact requirements. Industries such as e-commerce, telecommunications, insurance, finance, and retail all have use cases for automation of customer service functions for efficiency improvements.

Portuguese startup Visor.ai works on communication processes automation solutions. Using machine learning, the Visor.ai platform helps customers to teach and enable the chatbots to answer any kind of queries. Based on the knowledge input, these bots are capable of answering queries without any human intervention. Additionally, with the help of a chatbot builder, clients can customize the way the chatbots communicate, for example using GIFs and videos.

ServisBOT – Chatbots For Multi-Channel Customer Service

Social networking services like SMS, WhatsApp, Facebook Messenger are the major communication avenues available for organizations to stay in contact with their customers for status updates, orders, and other product information. Emerging companies are working to develop chatbots solutions to address the challenges of multi-channel customer service.

US-based startup ServisBOT provides customizable chatbot solutions. Through a proprietary bot platform and natural language processing (NLP), the startup enables customer service bots to engage with clients regarding frequently asked questions, complaints, and other simple tasks or requests. These bots are capable of handling queries from multiple channels anytime during the day with immediate responses. These bots engage with customers through SMS, WhatsApp, Facebook messenger, and Skype regardless of the application they are on.

Samim.ai – AI-Enabled Virtual Customer Service Assistants

Customer service executives usually get asked the same questions very frequently. Automation solutions give customer executives the extra time to focus on the generation of leads, handling potential escalations, and delivering improved overall customer experience. To achieve this, organizations turn to AI-enabled virtual customer service assistants to improve customer service with the help of innovative solutions.

British startup Samim.ai develops AI-based virtual assistants. Using these virtual assistants, the startup enables automation of repetitive, non-critical tasks. The AI-based bots remember the context, understand sentiments and provide the correct answer. This results in a visible increase in customer churn, reduction in costs, and improvement in overall customer experience.

Claimbot – Customer Service Automation For Vehicle Insurance

Companies such as car insurers are prone to high numbers of customer service related queries. Client interactions need to be streamlined in order to empower agents to focus on high-level tasks. Chatbots are one answer to this challenge as they are available 24/7 to answer complex requests via automated chats.

US-based startup Claimbot offers AI-enabled virtual assistants, specifically for the automotive insurance industry. Claimbot reduces the need to connect to a call center agent with the help of a proprietary chat engine. This chat engine helps customers fill applications, request roadside assistance, make insurance payments, and review insurance policies.

AlphaBlues – Chat Automation-As-A-Service

Chatbots not only respond to queries that are frequent but also solve complex emotions involved in the various requirements to find the right answer. For example, chatbots learn and adapt to executives by observing them in real-time for answers, tone, and other cues for efficient solutions. Moreover, being able to learn from voice inputs as well as text inputs creates opportunities for startups to develop machine learning algorithms to help chatbots become faster and more accurate.

Estonian startup AlphaBlues integrates virtual assistants and live chats to provide customer service solutions. The startup’s natural language processing engine AlphaAI and virtual assistant platform, AlphaChat, together boost customer service experience for consumers. The AI-powered bot learns by observing human agents answer queries and assists human agents with readily available prompts.

What About The Other 104 Solutions?

While we believe data is key to creating insights it can be easy to be overwhelmed by it. Our ambition is to create a comprehensive overview and provide actionable innovation intelligence so you can achieve your goals faster. The 5 virtual assistant startups showcased above are promising examples out of 109 we analyzed for this article. To identify the most relevant solutions based on your specific criteria, get in touch.

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