Companies harness chatbots to interact with customers without human intervention. These chatbots answer questions and troubleshoot problems, providing a seamless customer experience. Further, conversation-driven chatbots learn from previous conversations, improving their ability to resolve customer issues. Customization of newer AI language models allows the creation of chatbots that cater to specific needs. These advancements benefit both businesses and customers by providing efficient, personalized, and engaging interactions. This article introduces 10 new chatbot companies, each contributing unique solutions to enhance user interaction.
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Key Takeaways
Drawing insights from the Big Data & AI-powered StartUs Insights Discovery Platform that provides data on over 4.7+ million emerging companies globally, we explore the evolving landscape of the chatbot industry. This sector is marked by key trends and a substantial workforce, shaping its future. Here are some key insights at a glance:
- Chatbot Trends: Several notable trends include generative AI, speech recognition, process automation, eCommerce chatbots, and chatbot analytics.
- Chatbot Industry Statistics: The chatbot industry comprises 14K+ organizations worldwide and has a massive 18.4 million workforce. It is experiencing an annual growth of 14.08% and has seen the emergence of 6K+ new chatbot companies in the past five years.
- List of Chatbot Companies (Top 10):
- Octocom – Retail Customer Support
- WiserStep – Financial Advice Chatbot
- iGo – eCommerce Recommendation
- MyTrip.AI – Tourism Customer Support
- Paro AI – Business Enablement
- Tenang – Mental Health Companion
- ResolveAI – Business Chatbot Builder
- Actionbot – Sales Automation
- Mizou – Education and Student Tracking
- Myma.ai – Hospitality and Guest Management
Discover 10 out of 6K+ Emerging Chatbot Companies
In this section, we highlight 10 top chatbot companies that are advancing the way businesses interact with customers and streamline their operations. These chatbot solutions engage with users through natural language processing and cater to various industries, offering solutions for customer service, e-commerce, healthcare, finance, and more. Using advanced AI algorithms, these chatbot companies create intelligent virtual agents capable of understanding and responding to user queries in real-time, setting new standards in the chatbot industry.
Note on Signal Strength
One of the unique metrics we feature for each company is Signal Strength, a proprietary data point generated by our Discovery Platform. It gauges the extent to which a company’s influence has permeated the global ecosystem of startups, scaleups, and emerging companies. This proprietary metric serves as a valuable guidepost for understanding a company’s standing in the broader market landscape.
1. Octocom
- Founding Year: 2023
- Employee Range: 2-10
- Location: UK
- Signal Strength: Strong
- What they do: Octocom optimizes retail chains with AI-powered chatbots. These bots offer multilingual support across various retail platforms. Customers also benefit from personalized product recommendations, inquiries, and comparisons. Octocom’s conversational interface adapts to any buying situation, aiding customers in making informed decisions. With features like order tracking and complaints handling, Octocom ensures seamless customer experiences. It offers integration with all popular e-commerce tools, further enhancing its effectiveness.
2. WiserStep
- Founding Year:2022
- Employee Range: 2-10
- Location: India
- Signal Strength: Strong
- What they do: WiserStep offers an AI chatbot that provides finance-related advice. The bot uses AI to deliver instant responses and educates users while operating 24/7. Individuals and small-scale businesses benefit from quick, concise, and approachable financial insights to advance their business. The chatbot analyzes questions, provides accurate information, and encourages follow-up inquiries. WiserStep’s chatbot enables users and businesses to explore various finance topics, enhancing their financial literacy and empowering them to make informed financial decisions.
3. iGo
- Founding Year: 2020
- Employee Range: 2-10
- Location: Columbia
- Signal Strength: Very Strong
- What they do: iGo offers a chatbot solution to place eCommerce orders. The company’s chatbot, Mylla, is an omnichannel bot that manages orders. The Mylla platform operates primarily through WhatsApp and offers three main services: iGODomi, iGOVuelta, and iGOBuy. These services cater to individuals who need items delivered, errands run, or shopping done. Thus, iGo’s chatbot serves as a valuable tool for both individuals and businesses, enhancing operational capacity and efficiency.
4. MyTrip.AI
- Founding Year: 2021
- Employee Range: 11-50
- Location: USA
- Signal Strength: Medium
- What they do: MyTrip.AI specializes in developing AI chatbots for the travel industry. Its custom-built chatbot enhances the traveler experience by providing 24/7 travel support, addressing inquiries, and resolving issues instantly. It communicates via web chat, email, SMS, Facebook Messenger, and WhatsApp, ensuring instantaneous response times. The AI Assistant also predicts customer preferences and suggests tailored travel options. Travelers, travel agents, and hoteliers benefit from this seamless, conversational travel experience by improving customer interactions and conversion rates.
5. Paro AI
- Founding Year: 2020
- Employee Range: 11-50
- Location: USA
- Signal Strength: Very Strong
- What they do: Paro AI develops a business enablement chatbot that uses natural language processing with industry-specific domain expertise. Paro’s AI-enabled assistance and insights enable teams to create personalized interactions with customers, improving the user experience. It also ensures the security of organizational data by integrating seamlessly with existing information sources and CRM systems. The chatbot’s domain specificity allows it to cater to the unique needs of sales representatives across various industries. Paro’s secure and private approach guarantees that user data remains protected, as the platform does not store or retain any information.
6. Tenang
- Founding Year: 2022
- Employee Range: 11-50
- Location: Indonesia
- Signal Strength: Very Strong
- What they do: Tenang is a chatbot company that offers Nesya, an AI mental health chatbot to individuals and companies. It provides a safe and secure space for users to express their feelings. Nesya uses cognitive behavioral therapy to provide real positive outcomes for employees and business leaders. It also allows companies to detect and assess employees’ well-being and mental health conditions, preventing them from worsening. Further, the platform empowers employees by equipping them with the knowledge needed to improve their mental state. By utilizing Nesya, companies benefit from having healthier employees, reduced absenteeism, improved engagement, higher productivity, and a better bottom line.
7. ResolveAI
- Founding Year: 2022
- Employee Range: 2-10
- Location: Canada
- Signal Strength: Very Strong
- What they do: ResolveAI, is an AI customer service platform that leverages ChatGPT to create conversational AI chatbots. Its platform allows businesses to quickly build customized chatbots tailored to their business needs. By training the chatbot using proprietary business documents, it enables companies to enhance customer interactions and support. The chatbot automates responses, resolves queries, and assists with inquiries allowing customers to benefit from quicker support, accurate information, and improved satisfaction. ResolveAI integrates into existing systems, streamlining customer service processes while maintaining operational efficiency and cost savings.
8. Actionbot
- Founding Year: 2020
- Employee Range: 51-200
- Location: Poland
- Signal Strength: Medium
- What they do: Actionbot is an online chatbot that integrates with various channels and data sources to automate sales and operational processes. It serves as a single point of contact for users, offering personalized, smooth, and time-saving interactions. The chatbot integrates with any technology such as Angular, React, HTML5, and React Native and deploys on any device and channel like websites, applications, WhatsApp, and Messenger. The platform uses NLP algorithms, enabling natural language understanding and context-aware responses. Actionbot allows hosting in all cloud environments or on-premise, depending on business needs, and integrates with internal or external data sources through API. This allows banking, insurance, telecommunications, e-commerce/retail, and utility companies to integrate the chatbot easily into existing workflows.
9. Mizou
- Founding Year: 2023
- Employee Range: 2-10
- Location: France
- Signal Strength: Strong
- What they do: Mizou offers Mizou AI, an AI-powered learning chatbot platform for schools. It allows teachers to create and customize AI chatbots for one-on-one student interactions. It allows teachers to customize the chatbots based on teachers’ instructional materials and grading rubrics, enabling personalized learning experiences. Students interact with the chatbots using text, audio, and images, receiving instant feedback to meet their learning needs. Mizou AI also includes automated grading functionality, identifies areas where students struggle, and provides insights for future learning objectives.
10. Myma.ai
- Founding Year: 2019
- Employee Range: 11-50
- Location: New Zealand
- Signal Strength: Medium
- What they do: Myma.ai develops AI-powered chatbots to empower operators in the tourism, hospitality, and experiences sectors to enhance the guest journey. Using the chatbots, hotel operators streamline the check-in process and provide prompt responses to guest inquiries. It also allows guests to view current rates and availability, prepare for check-out, and deliver feedback. It integrates with various channels including websites, Facebook, WhatsApp Business, Google Maps, WeChat, and Instagram, reaching guests where they are. Myma.ai trains its chatbot with extensive guest phrases, enabling contextual conversations, and providing insights for analysis and improvement.
Quick Tip to Find New Chatbot Companies
Utilizing a SaaS platform like the Discovery Platform for identifying new chatbot companies provides significant benefits compared to traditional scouting methods:
- Streamlined Efficiency: The Discovery Platform offers advanced tools that streamline the scouting process. It replaces your hours of conventional desk research, saving time and resources in identifying chatbot innovations.
- Access to Real-time Insights: Gain a competitive edge with up-to-date information on the latest trends in the chatbot industry. The platform keeps you informed with near real-time updates on emerging chatbot companies and news, enabling you to make swift and informed decisions.
- Tailored Exploration: Customize your search to focus on specific niches within the chatbot sector, such as speech recognition, eCommerce chatbots, or chatbot analytics. The platform’s diverse filtering options allow you to target your scouting efforts precisely, ensuring that you find the most relevant and groundbreaking companies in the field.
Ready to Explore All Chatbot Companies?
This overview highlights just a few new chatbot companies of all 14K+ currently covered by the Discovery Platform. To explore them all, book a personalized demo or download one of our free Industry Innovation Reports for a quick overview.
