Staying ahead of the technology curve means strengthening your competitive advantage. That is why we give you data-driven innovation insights into the food industry. This time, you get to discover 5 hand-picked startups developing omnichannel solutions.
Global Startup Heat Map highlights 5 Top Omnichannel Solutions out of 308
The insights of this data-driven analysis are derived from the Big Data & Artificial Intelligence-powered StartUs Insights Discovery Platform, covering 2.093.000+ startups & scaleups globally. The platform gives you an exhaustive overview of emerging technologies & relevant startups within a specific field in just a few clicks.
The Global Startup Heat Map below reveals the distribution of the 308 exemplary startups & scaleups we analyzed for this research. Further, it highlights 5 food tech startups that we hand-picked based on criteria such as founding year, location, funding raised, and more. You get to explore the solutions of these 5 startups & scaleups in this report. For insights on the other 303 omnichannel solutions, get in touch.
Omnirio develops an Omnichannel Commerce Platform
Multichannel commerce is an upgrade for single-channel means to distribute food products. However, it burdens consumers as the services are often restricted to particular channels with no cross-channel means to manage orders and purchases. Ecommerce presents omnichannel opportunities for food brands to directly serve their consumers. This improves customer satisfaction as brands are able to control their interactions through a single channel that connects various sales channels, including mobile commerce and brick-and-mortar stores, in the backend.
Omnirio is a Singapore-based startup that develops an omnichannel platform for food and beverage companies. The startup’s platform combines the sales channels of a business and enables centralized management of orders, inventory, and shipping. Omnirio also allows food brands to sell their products across multiple online platforms and facilitates multi-location inventory management. This way, food and beverage companies improve revenue, customer interaction, and customer retention.
Dixa offers an Omnichannel Customer Service Solution
Through omnichannel food distribution, consumers are able to interact with brands and provide feedback. To facilitate this, food companies need to install a reliable customer service team behind the sales channels. To this end, startups develop customer service solutions that funnel customer interactions from different sales channels. This transforms multichannel customer service into an omnichannel interaction. For food brands, this significantly reduces the operational expense as they do not have to recruit different teams for each sales channel.
Dixa is a Danish startup that builds an omnichannel customer service solution. Dixa combines customer interactions from various channels, including emails, chats, Whatsapp, and Messenger, among others. It provides conversational updates to customers to convert every interaction into a customer experience. Plus, context-based routing, multichannel conversations, and customer recognition features allow customer service teams to deliver a personalized experience for the customers. Dixa’s solution improves customer retention rates, thereby boosting sales.
Future Ordering provides an Omnichannel Order Management System
Apart from offering a unified experience for the customers, omnichannel order management allows food companies to eliminate data silos in their networks. Omnichannel distribution enables centralized order and inventory management, which reduces channel-specific inventory management which further improves operational efficiency. In addition, it allows food companies and restaurants to significantly reduce inventory wastage for food items such as perishables and other fast-moving consumer goods (FMCG) products.
Swedish startup Future Ordering offers an omnichannel order management system for restaurants, hotels, and food outlets. The startup’s solution allows food providers to manage orders from mobile, web, and kiosks as well as track and control stock-outs and guests. The startup’s solution also offers delivery integration and real-time analytics for digital orders, thus enhancing a brand’s logistics operations. Future Ordering further provides services such as sales optimization, content publication, and customer service for the food industry.
WAPPING NETWORKS builds a Software-as-a-Service (SaaS) Omnichannel Platform
Omnichannel commerce enables better data collection on consumers and their preferences. Using this big data together with advanced analytics, startups build solutions that allow food brands to segment their customers and design effective marketing campaigns. Omnichannel commerce also improves the synergy across different sales channels, thereby facilitating a multi-channel marketing approach without losing the context of target customers. This, in effect, enhances customer engagement, leading to better conversion rates.
WAPPING NETWORKS is a Spanish startup developing a Software-as-a-Service omnichannel platform for the food sector. The startup combines omnichannel commerce management with customer data management (CDM) to provide an integrated omnichannel solution. WAPPING NETWORKS’s platform allows brands to personalize customer experience as well as build hyper-personalized marketing campaigns based on customer data points. This increases retention, enhances conversion, and boosts customer lifetime value (CLV).
Cizaro Corp develops an All-in-One Omnichannel Business Suite
An enterprise resource planning (ERP) database centralizes data management and ensures a single source of truth for a firm. With omnichannel integrated into the backend, food companies streamline and centralize data that supports internal workflows as well as enables real-time data updates. That is why startups integrate various business management tools such as ERP and customer relationship management (CRM) systems tailored for omnichannel commerce.
Based in the US, Cizaro Corp is a startup that provides an all-in-one omnichannel business suite for restaurants as well as food retailers & distributors. The startup combines ERP, CRM, point of sale (POS), and eCommerce in a single platform to facilitate optimized business management. The CIZARO platform also provides reports and dashboards as well as features custom screens that are tailored to businesses’ demands. Thereby the solution minimizes the need for data entry and reduces inventory costs while increasing customer satisfaction.
Discover more FoodTech Startups
Food startups such as the examples highlighted in this report focus on Alternative Proteins, Robotics, Food Waste Reduction as well as increasing Supply Chain Transparency. While all of these technologies play a major role in advancing the food industry, they only represent the tip of the iceberg. To explore more food technologies, simply get in touch to let us look into your areas of interest. For a more general overview, you can download our free FoodTech Innovation Report to save your time and improve strategic decision-making.