Staying ahead of the technology curve means strengthening your competitive advantage. That is why we give you data-driven innovation insights. This time, you get to discover five hand-picked consumer interaction solutions.
Out of 457, the Global Startup Heat Map highlights 5 Top Consumer Interaction Solutions
The insights of this data-driven analysis are derived from the Big Data & Artificial Intelligence (AI)-powered StartUs Insights Discovery Platform, covering 2 093 000+ startups & scaleups globally. The platform gives you an exhaustive overview of emerging technologies & relevant startups within a specific field in just a few clicks.
The Global Startup Heat Map below reveals the distribution of the 457 exemplary startups & scaleups we analyzed for this research. Further, it highlights five consumer interaction startups that we hand-picked based on criteria such as founding year, location, funding raised, and more. You get to explore the solutions of these five startups & scaleups in this report. For insights on the other 452 consumer interaction solutions, get in touch with us.
Authenticx provides Consumer Interaction Analytics
Founding Year: 2018
Location: Carmel, US
Funding: USD 8,3 M
Partner for Customer Conversation Analysis
US-based startup Authenticx provides its platform-as-a-service to analyze each consumer interaction using artificial intelligence (AI). The startup’s Speech Analytic Engine regularly analyzes all existing customer interactions of its client followed by analysis performed by humans. Selected sample files are used to train the AI platform that provides insights to reduce errors and enhance the customer experience in the healthcare industry. It visualizes data of existing and ongoing customer interactions and provides operational insights.
Icibot facilitates Hotel Guest Interactions
Founding Year: 2016
Location: Istanbul, Turkey
Innovate with Icibot for Front Office Communication
Turkish startup Icibot provides an integrated application to streamline hotel guest interactions. The startup’s ici4GuestMessage bot is embedded in the hotel wifi and enables the guests to place demands for paid in-hotel services through their mobile devices. ici4GuestMessage is also available as an app to make hotel bookings and place orders before, during, and after the stay. It connects hotel guests and staff enhancing guest experience while creating new revenue opportunities for the hotel by advertising its other services in the Icibot system.
Enterprise Bot builds Omnichannel User Experiences
Founding Year: 2016
Location: Zug, Switzerland
Funding: USD 30 400
Reach out for Virtual Assistants
Swiss startup Enterprise Bot develops a combination of virtual assistants and workflow automation tools to enable omnichannel user experiences. Enterprise Bot’s CX support (EBCx) integrates conversational AI-powered virtual assistants to a business website, email, voice, and other messaging channels. EBCx responds and resolves customer queries in real-time and uses empathetic and human tones in the conversation. It generates benefits for businesses by delivering personalized experiences to its customers, resolving customer queries faster, and lowering agent costs.
Kwantics offers Conversational Voice Assistants
Founding Year: 2017
Location: Noida, India
Industry: Information Services
Partner with Kwantics for Automated Voice Interaction
Indian deep tech startup Kwantics develops AI-powered multilingual voice assistants to automate communications with customers. The startup uses intelligent voice bots and natural language processing (NLP) techniques to provide a voice assistant that understands customers’ speech. The AI-Voice assistant carries out real-time natural conversations with customers thereby enhancing their experience. The startup’s solution cuts costs by automating marketing and customer services for businesses and enables BPOs and call centers to advance beyond interactive voice responses (IVRs).
JetBeep enables Personalized In-store Interactions
Founding Year: 2017
Location: Kyiv, Ukraine
Funding: USD 90 000
Work with JetBeep for Contextual Communication
Ukrainian startup JetBeep develops software solutions for retail store owners to engage with their customers in-stores. The startup’s app for retail solutions sends contextual personalized communication messages to retail store consumers over their mobile phones. The app identifies when a consumer enters the store and sends offers and promotions based on the retail store and the consumer’s purchase history. It provides better experience and loyalty rewards to the buyer while increasing sales and communication opportunities for the retailers.
Discover more Startups
Startups such as the examples highlighted in this report focus on natural language processing, consumer intelligence, and consumer choice analytics. While all of these technologies play a major role in advancing the industry, they only represent the tip of the iceberg. To explore consumer interaction technologies in more detail, let us look into your areas of interest. For a more general overview, download one of our free Industry Innovation Reports to save your time and improve strategic decision-making.