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Customer Relationship Management (CRM) Market Report: Key Stats & Insights
topicIndustry 4.0
Customer Relationship Management (CRM) Market Report: Key Stats & Insights

The customer relationship management (CRM) market is evolving from a traditional system of record into a strategic enterprise control layer. Driven by agentic AI, automation, and experience-led engagement models, CRM platforms are enabling autonomous workflows, higher productivity, and measurable ROI – reshaping how organizations acquire, serve, and retain customers at scale.

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